Frequently Asked Questions

We have gathered all the questions you want to ask about so that you can shop comfortably and know all the details.

1. What makes Gsco Fashion clothes stand out from others?

Hanna Brand combines over 15 years of manufacturing experience with the latest casual fashion trends. We discovered that most of the available models have become traditional and do not last, so we provided you with high-quality casual pieces and designs that will last with you and suit your refined taste.

2. What type of clothing do you have available?

We specialize in comfortable casual wear and offer:

• Men's clothing: in sizes that give you the comfort and look you want.
• Boys' clothing: from age 7 to 16, high quality.

3. How long will delivery take until it reaches my house?

We ship to all cities in the Kingdom and your order will reach you within 2 to 7 working days from the date of confirmation.

4. How can I track the status of my order?

Once we hand over your shipment to the shipping company, we will send you a message with the tracking number so you know where your order has reached at any given moment.

5. What are the basic requirements for me to be able to exchange my order?

In order to accept the exchange, two conditions must be met:

• The product will be in its original condition as you received it.
• The invoice is included with the product when the shipping representative delivers it.

6. Are there shipping fees for returns?

Yes, the shipping cost of 20 riyals will be deducted from the refund amount if the total remaining order amount is less than 199 riyals, because the order is not eligible for free delivery at that time.

7. How and by what means will I receive my refund?

The amount due will be returned to the same card account you used at the time of payment, and the process usually takes 14 business days for the money to be returned to your account.

8. Can I change the shipping address after placing the order?

If you need to change the shipping address, please contact us as soon as possible before the order is shipped. After shipping, the address cannot be changed.

9. How can I contact you if I have a problem or inquiry?

We are always happy to serve you and answer all your inquiries. All you have to do is contact the technical support team and provide us with the order number and details of the problem, and our team will review the order and respond to you as soon as possible to ensure a smooth experience that suits you.

10. If I want to change the size or model, who pays for shipping?

In the case of an exchange, the customer is responsible for the shipping cost of the parts that are returned to him.

11. When does a store refuse to accept returns or exchanges of clothing?

Returns or exchanges are not permitted in this case:

• If the product was not in its original condition at the time of receipt.

12. Is my personal information safe?

Of course, we only use your information to fulfill your orders and improve your experience in the store, and we are committed to protecting your payment data through secure and encrypted systems that guarantee you the highest levels of security.

Do you have another question that I didn't find here?

Don't worry, our team is always here to serve you. Contact us.